Restaurant POS · reliability comparison
Revel Systems vs SumUp: which is more reliable? (2026)
Revel Systems is more reliable than SumUp, scoring 82.9 vs 54.2 out of 100. Over the last 90 days Revel Systems reported 2 incidents and SumUp reported 5, with effective uptime of 99.84% and 98.98% respectively. Revel Systems resolves incidents faster on average (6h 54m).
Data updated Nov 2, 2026 · How we score
| Metric | Revel Systems | SumUp |
|---|---|---|
| Reliability score | 82.9 | 54.2 |
| Rank (restaurant POS systems) | #6 | #10 |
| Uptime (90 days) | 99.84% | 98.98% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 6h 54m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Revel Systems and SumUp differ
- SumUp reported 2.5× as many incidents as Revel Systems over the last 90 days (5 vs 2).
- Revel Systems fixes problems faster: 6h 54m on average, against 19h 59m for SumUp (2.9× quicker).
- Revel Systems's longest outage on record lasted 3d (Jun 19, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Revel Systems
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Revel Systems incidents
- Partial outageOct 23, 2026 · resolved in 6h 54m
POS Order Syncing & Database Upload Failuresofficial update ↗
Affected: Core Services, Customer Support
- InformationalOct 19, 2026 · resolved in 23h 4m
Delayed funding for some US merchants
Affected: WorldPay TriPOS
- Degraded performanceMay 7, 2026 · ongoing
Revel Advantage Merchant statement issue
Affected: Revel Advantage Merchant Portal
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Tap to Pay on Android, Solo Cloud API, Card Readers, Card Readers: Solo, Card Readers: Air & 3G, Card Readers: Top & Top NFC +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime