Hotel Property Management Systems · reliability comparison
RoomRaccoon vs Sirvoy: which is more reliable? (2026)
RoomRaccoon is more reliable than Sirvoy, scoring 97.1 vs 60.5 out of 100. Over the last 90 days RoomRaccoon reported 2 incidents and Sirvoy reported 16, with effective uptime of 99.99% and 99.32% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | RoomRaccoon | Sirvoy |
|---|---|---|
| Reliability score | 97.1 | 60.5 |
| Rank (hotel PMS platforms) | #1 | #5 |
| Uptime (90 days) | 99.99% | 99.32% |
| Incidents (90 days) | 2 | 16 |
| Partial / major outages | 0 | 15 |
| Avg time to resolve | 53m | 2h 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where RoomRaccoon and Sirvoy differ
- Sirvoy reported 8× as many incidents as RoomRaccoon over the last 90 days (16 vs 2).
- Sirvoy had 15 partial or major outages, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 2h 8m for Sirvoy (2.4× quicker).
- RoomRaccoon's longest incident on record lasted 53m (Oct 28, 2026); Sirvoy's lasted 12h 35m (Oct 15, 2026).
90-day uptime
RoomRaccoon
Sirvoy
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent RoomRaccoon incidents
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Recent Sirvoy incidents
- Partial outageOct 30, 2026 · resolved in 4m
- Partial outageOct 25, 2026 · resolved in 1h 18m
- Partial outageOct 25, 2026 · resolved in 11m
- Partial outageOct 23, 2026 · resolved in 1m
- Partial outageOct 22, 2026 · resolved in 2h 38m
- Partial outageOct 22, 2026 · resolved in 4h 1m
Other hotel PMS platforms to consider
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.70% uptime
- protel (Planet) · #4 · 99.33% uptime
- Mews · #6 · 97.28% uptime
See the full most reliable hotel property management systems ranking →