iGaming CRM & Player Engagement · reliability comparison
Salesforce Marketing Cloud vs Smartico: which is more reliable? (2026)
Smartico is more reliable than Salesforce Marketing Cloud, scoring 80.0 vs 45.6 out of 100. Over the last 90 days Salesforce Marketing Cloud reported 5 incidents and Smartico reported 0, with effective uptime of 98.74% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Salesforce Marketing Cloud | Smartico |
|---|---|---|
| Reliability score | 45.6 | 80.0 |
| Rank (iGaming CRM platforms) | #6 | — |
| Uptime (90 days) | 98.74% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 19h 46m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Salesforce Marketing Cloud and Smartico differ
- Smartico reported no incidents in the last 90 days, while Salesforce Marketing Cloud reported 5.
- Salesforce Marketing Cloud had 1 partial or major outage, compared with 0 for Smartico.
90-day uptime
Salesforce Marketing Cloud
Smartico
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Salesforce Marketing Cloud incidents
- Degraded performanceOct 30, 2026 · resolved in 11h 38m
Marketing Cloud Engagement Degradation (105 instances)
Affected: MarketingCloudCoreService
- Degraded performanceOct 26, 2026 · resolved in 3h 8m
Performance Degradation (259 instances)
Affected: EmailStudio
- Partial outageOct 20, 2026 · resolved in 37m
Service Disruption (26 instances)
Affected: MarketingCloudCoreService, MarketingCloudLogin
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (246 instances)
Affected: AutomationStudio
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (57 instances)
Affected: AutomationStudio
Recent Smartico incidents
No incidents reported by Smartico in the last 90 days.
Other iGaming CRM platforms to consider
- Customer.io · #1 · 99.99% uptime
- Optimove · #2 · 99.88% uptime
- Braze · #3 · 99.65% uptime
- MoEngage · #4 · 99.69% uptime
See the full most reliable igaming crm & player engagement platforms ranking →