Cloud Storage & Office Suites · reliability comparison
ShareFile vs Sync.com: which is more reliable? (2026)
ShareFile is more reliable than Sync.com, scoring 96.0 vs 82.1 out of 100. Over the last 90 days ShareFile reported 3 incidents and Sync.com reported 1, with effective uptime of 99.99% and 99.82% respectively. ShareFile resolves incidents faster on average (1h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | ShareFile | Sync.com |
|---|---|---|
| Reliability score | 96.0 | 82.1 |
| Rank (cloud storage & office suites) | #3 | #6 |
| Uptime (90 days) | 99.99% | 99.82% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 1h 17m | 7h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShareFile and Sync.com differ
- ShareFile reported 3× as many incidents as Sync.com over the last 90 days (3 vs 1).
- Sync.com had 1 partial or major outage, compared with 0 for ShareFile.
- ShareFile fixes problems faster: 1h 17m on average, against 7h 33m for Sync.com (5.9× quicker).
- ShareFile's longest outage on record lasted 2h 47m (Jun 30, 2026); Sync.com's lasted 7h 33m (Sep 9, 2026).
90-day uptime
ShareFile
Sync.com
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShareFile incidents
- InformationalSep 21, 2026 · resolved in 5h
Some ShareFile customers may be experiencing issues with their ShareFile account
Affected: ShareFile®
- Degraded performanceSep 9, 2026 · resolved in 1h 16m
Affected: ShareFile®
- InformationalSep 1, 2026 · resolved in <1m
Automated workflow email notifications disabled
Affected: ShareFile®
Recent Sync.com incidents
- Partial outageSep 9, 2026 · resolved in 7h 33m
Elevated Upload and Download Errors
Affected: Windows Desktop, Links, Control Panel, Android Mobile Client, Admin tools (Pro Teams), Events +3 more
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- SugarSync · #2 · 100% uptime
- Egnyte · #4 · 99.94% uptime
- Dropbox · #5 · 99.88% uptime
See the full most reliable cloud storage & office suites ranking →