Restaurant Reservation Systems · reliability comparison
Tripleseat vs Zenchef: which is more reliable? (2026)
Zenchef is more reliable than Tripleseat, scoring 84.9 vs 33.1 out of 100. Over the last 90 days Tripleseat reported 10 incidents and Zenchef reported 17, with effective uptime of 95.88% and 100% respectively. Zenchef resolves incidents faster on average (<1m).
Data updated Nov 2, 2026 · How we score
| Metric | Tripleseat | Zenchef |
|---|---|---|
| Reliability score | 33.1 | 84.9 |
| Rank (restaurant reservation systems) | #7 | #3 |
| Uptime (90 days) | 95.88% | 100% |
| Incidents (90 days) | 10 | 17 |
| Partial / major outages | 4 | 17 |
| Avg time to resolve | 1d 3h | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Tripleseat and Zenchef differ
- Zenchef reported 70% more incidents than Tripleseat over the last 90 days (17 vs 10).
- Zenchef had 17 partial or major outages, compared with 4 for Tripleseat.
- Zenchef fixes problems faster: <1m on average, against 1d 3h for Tripleseat (Infinity× quicker).
90-day uptime
Tripleseat
Zenchef
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Tripleseat incidents
- Major outageOct 27, 2026 · resolved in 23h 36m
- Major outageOct 22, 2026 · resolved in 1d 3h
New incident: "Intermittent SMS 2-Factor Authentication Delays"official update ↗
- Major outageOct 10, 2026 · resolved in 2h 16m
- Major outageSep 30, 2026 · resolved in 1h 49m
New incident: "Signature/Countersignature Fields Unavailable on Event/Booking Documents"official update ↗
- Degraded performanceSep 30, 2026 · resolved in 1h 49m
New incident: "Document PDFs not generating/exporting and visual formatting Issues"
- Degraded performanceSep 24, 2026 · resolved in 11d 2h
Recent Zenchef incidents
- MaintenanceOct 20, 2026 · resolved in <1m
- MaintenanceOct 20, 2026 · resolved in 5h 28m
- MaintenanceOct 20, 2026 · resolved in <1m
- MaintenanceOct 13, 2026 · resolved in <1m
- Partial outageOct 13, 2026 · resolved in <1m
- Partial outageOct 13, 2026 · resolved (duration not published)
Other restaurant reservation systems to consider
- Eat App · #1 · 100% uptime
- ResDiary · #2 · 99.88% uptime
- SevenRooms · #4 · 99.76% uptime
- CoverManager · #5 · 99.35% uptime
See the full most reliable restaurant reservation systems ranking →