Outage report · Major outage

Bitbucket outage on Jan 7, 2026

Unable to reach bitbucket site

SeverityMajor outage

StartedJan 7, 2026, 16:23UTC

ResolvedJan 7, 2026, 18:53UTC

Duration2h 30m

What happened

Bitbucket reported a major outage starting Jan 7, 2026, 16:23 UTC, affecting Website, API, Git via SSH, Authentication and user management, Git via HTTPS, Webhooks, Source downloads, Pipelines and 4 more. It was marked resolved at Jan 7, 2026, 18:53 UTC.

The incident lasted 2h 30m from first report to resolution.
Bitbucket had reported 2 other partial or major outages in the 90 days before it.
5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Bitbucket

### Summary On Jan 7, 2026, between 15:28 UTC and 17:04 UTC, Atlassian customers using Bitbucket Cloud could not load the dashboard landing page. Users also faced degraded performance and intermittent failures navigating other parts of the application or using public REST APIs. The event was caused by an unexpected load on a public API, causing long-running queries on a database which resulted in failed web and api requests. The incident was detected within three minutes by automated monitoring systems and mitigated by introducing stricter limits on the API for certain traffic, while taking manual actions on the impacted database, restoring Bitbucket to a healthy state. ### **IMPACT** Occurring on Bitbucket Cloud on Jan 7, 2026, between 15:28 UTC and 17:04 UTC, the incident caused degraded performance and intermittent failures to a subset of customers interacting with the Bitbucket web application and public APIs. Git operations over SSH and HTTPS were not impacted. ### **ROOT CA

Read Bitbucket's official incident report ↗