Outage report · Major outage

ChargeOver outage on Jul 18, 2025

SeverityMajor outage

StartedJul 18, 2025, 19:11UTC

ResolvedJul 18, 2025, 20:14UTC

Duration1h 3m

What happened

ChargeOver reported a major outage starting Jul 18, 2025, 19:11 UTC, affecting Main Application. It was marked resolved at Jul 18, 2025, 20:14 UTC.

The incident lasted 1h 3m from first report to resolution.
ChargeOver had reported 2 other partial or major outages in the 90 days before it.
8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from ChargeOver

# Incident details We received messages from internal & external users that they were not able to log into their instances. After investigation, we confirmed that the login sequence was taking an abnormal amount of time. This behavior was present on July 18th from `14:00 CST` to `15:14 CST`. The impact of this incident was limited to only the login process for ChargeOver. This did not affect payment processing, hosted pages, or other automated processes. # Root cause ChargeOver uses a third party metrics service, PostHog, to track user input to help improve the platform. Requests to PostHog were determined to be the cause of the slow login sequence. We found a URL endpoint was no longer being serviced, updated the pointing of our load balancer, and rebooted any systems in order for the change to take affect. # Incident timeline * 14:00 CDT - Received notice of logins not working. * 14:11 CDT - Assembled a team to start investigating root causes and update our status page. * 14

Read ChargeOver's official incident report ↗