Outage report · Partial outage

Chili Piper outage on Apr 2, 2026

Salesforce connectivity issues

SeverityPartial outage

StartedApr 2, 2026, 17:30UTC

ResolvedApr 2, 2026, 20:18UTC

Duration2h 47m

What happened

Chili Piper reported a partial outage starting Apr 2, 2026, 17:30 UTC, affecting Salesforce API. It was marked resolved at Apr 2, 2026, 20:18 UTC.

The incident lasted 2h 47m from first report to resolution.
Chili Piper had reported 1 other partial or major outage in the 90 days before it.
7 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Chili Piper

We’ve implemented a retroactive update that ensures tokens remain valid for all tenants that were previously showing an "InTrouble" status. At this time, all tenants are now reflecting as properly connected, aside from any unrelated pre-existing issues (e.g., invalid permissions, invalid users, or previously disconnected accounts). Please note that CRM actions occurring between approximately 13:00 UTC and 20:00 UTC may have failed to create or update as expected. Our retry system is actively working to replay these events, and we expect the majority to be successfully recovered. We’ve identified the underlying root cause as a recent change to credential retrieval that was deployed earlier this morning. This issue was not detected by our internal monitoring systems, and we are incorporating this gap into our ongoing efforts as we finalize a complete fix. We will continue monitoring and provide further updates as needed.

Read Chili Piper's official incident report ↗