Outage report · Major outage
Cloudways outage on Oct 12, 2026
Rackspace Webmail Login & Mailbox Provisioning Issues
SeverityMajor outage
StartedOct 12, 2026, 05:00UTC
ResolvedOct 13, 2026, 11:58UTC
Duration1d 6h
What happened
Cloudways reported a major outage starting Oct 12, 2026, 05:00 UTC, affecting Rackspace Email. It was marked resolved at Oct 13, 2026, 11:58 UTC.
- The incident lasted 1d 6h from first report to resolution.
- Cloudways had reported 3 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Cloudways
We have confirmed that the upstream Rackspace email service issue has been fully resolved. All services, including webmail portal logins, third-party email clients, and mailbox creation, are now functioning normally. Thank you for your patience during this time.
What our independent monitoring saw
Our independent monitoring of Cloudways started after this incident, so this report is based on Cloudways's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Cloudways's overall reliability
32.0/100
Cloudways has a reliability score of 32.0/100, with 93.40% effective uptime and 12 incidents over the last 90 days.
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