Outage report · Major outage

DoorDash Storefront outage on May 14, 2025

Drive Order Creation and Fulfillment - Issue Detected

SeverityMajor outage

StartedMay 14, 2025, 21:08UTC

ResolvedMay 14, 2025, 23:09UTC

Duration2h 2m

What happened

DoorDash Storefront reported a major outage starting May 14, 2025, 21:08 UTC, affecting Drive API. It was marked resolved at May 14, 2025, 23:09 UTC.

The incident lasted 2h 2m from first report to resolution.
DoorDash Storefront had reported 3 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from DoorDash Storefront

On May 14, 2025, from approximately 1:29 PM to 2:12 PM PST, a configuration change introduced a corrupted setting that decreased the availability of the Drive Classic v1 APIs. Our monitoring systems promptly alerted us to the issue, and upon identification, we initiated and completed a rollback to restore normal service. The impact of this incident was limited to Drive Classic v1 APIs. Drive v2 APIs and order fulfillment systems remained fully operational throughout the incident. To avoid recurrence, we have implemented stricter validation checks and enhanced change management procedures for critical configuration files related to the Drive Classic v1 APIs. We apologize for any inconvenience caused and appreciate your understanding.

Read DoorDash Storefront's official incident report ↗