Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Mar 19, 2025

Analytics Reports are slow to load in US region

SeverityPartial outage
StartedMar 19, 2025, 14:22UTC
ResolvedMar 19, 2025, 21:30UTC
Duration7h 8m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Mar 19, 2025, 14:22 UTC. It was marked resolved at Mar 19, 2025, 21:30 UTC.

  • The incident lasted 7h 8m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 2 other partial or major outages in the 90 days before it.
  • 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →