Freshdesk Contact Center (Freshcaller) outage on Jan 10, 2023

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jan 10, 2023, 14:03 UTC. It was marked resolved at Jan 10, 2023, 15:40 UTC.

• The incident lasted 1h 37m from first report to resolution.
• Freshdesk Contact Center (Freshcaller) had reported 1 other partial or major outage in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are facing issues accessing organization URL that might result in login issues. Users already logged-in to the portal will not have any issues, only new sign-in will be impacted. Our best minds are on top of it. Updates to follow.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageFreshsalesJan 10, 2023, 14:03 UTC

  Issues accessing organization URL

• Major outageFreshdeskJan 10, 2023, 14:03 UTC

  Issues accessing organization URL

Freshdesk Contact Center (Freshcaller)'s overall reliability

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →