Outage report · Major outage
Freshdesk outage on Sep 12, 2023
Issues with agent login in the EUC region
SeverityMajor outage
StartedSep 12, 2023, 04:55UTC
ResolvedSep 12, 2023, 06:00UTC
Duration1h 5m
What happened
Freshdesk reported a major outage starting Sep 12, 2023, 04:55 UTC. It was marked resolved at Sep 12, 2023, 06:00 UTC.
- The incident lasted 1h 5m from first report to resolution.
- Freshdesk had reported 4 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
The portal is inaccessible for the agents. They see a "something went wrong" error upon logging in.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
52.7/100
Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.
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