Outage report · Partial outage
Gladly outage on Aug 21, 2025
Unable to log into Gladly
SeverityPartial outage
StartedAug 21, 2025, 17:43UTC
ResolvedAug 21, 2025, 19:59UTC
Duration2h 16m
What happened
Gladly reported a partial outage starting Aug 21, 2025, 17:43 UTC, affecting Gladly Team Solution. It was marked resolved at Aug 21, 2025, 19:59 UTC.
- The incident lasted 2h 16m from first report to resolution.
- It was the 3rd longest of 6 significant outages Gladly reported in the 12 months up to it.
- Gladly had reported 2 other partial or major outages in the 90 days before it.
- 8 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Gladly
Our monitoring has confirmed that Gladly is stable and fully performant. We will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_blank">Gladly Support</a> should you have any questions.
What our independent monitoring saw
Our independent monitoring of Gladly started after this incident, so this report is based on Gladly's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Gladly's overall reliability
74.9/100
Gladly has a reliability score of 74.9/100, with 99.65% effective uptime and 7 incidents over the last 90 days.
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