Outage report · Partial outage
Gorgias outage on Nov 2, 2026
AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
What happened
Gorgias reported a partial outage starting Nov 2, 2026, 20:51 UTC, affecting AI Agent. The incident is still open on the vendor's status page.
- Gorgias had reported 13 other partial or major outages in the 90 days before it.
- 9 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Gorgias
We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.
What our independent monitoring saw
Our checks of Gorgias's public login and customer-facing pages kept responding during this incident, so the problem was most likely inside the product (for example a specific feature, region or integration) rather than a full site outage.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Gorgias's overall reliability
Gorgias has a reliability score of 27.0/100, with 97.93% effective uptime and 21 incidents over the last 90 days.
Visit Gorgias ↗Full Gorgias reliability report and live status → · Most reliable Gorgias alternatives →
Get Gorgias outage alerts
We'll email you when Gorgias reports a partial or major outage, and when it's fixed. Free, and you can stop any time.