Outage report · Partial outage
Heap outage on Jul 21, 2026
Some US Connect customers may be impacted by delays in data lake ingestion
SeverityPartial outage
StartedJul 21, 2026, 06:34UTC
ResolvedJul 21, 2026, 09:06UTC
Duration2h 31m
What happened
Heap reported a partial outage starting Jul 21, 2026, 06:34 UTC, affecting Heap Connect. It was marked resolved at Jul 21, 2026, 09:06 UTC.
- The incident lasted 2h 31m from first report to resolution.
- It was the 3rd longest of 3 significant outages Heap reported in the 12 months up to it.
- Heap had reported 1 other partial or major outage in the 90 days before it.
- 8 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Heap
This incident has been resolved.
What our independent monitoring saw
Our independent monitoring of Heap started after this incident, so this report is based on Heap's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Heap's overall reliability
44.8/100
Heap has a reliability score of 44.8/100, with 97.81% effective uptime and 12 incidents over the last 90 days.
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