Outage report · Partial outage

Jumio outage on Jul 29, 2025

Service Instability for Identity Verification & Authentication - (US DC)

SeverityPartial outage
StartedJul 29, 2025, 16:06UTC
ResolvedJul 29, 2025, 20:46UTC
Duration4h 40m

What happened

Jumio reported a partial outage starting Jul 29, 2025, 16:06 UTC, affecting Identity Verification Processing, Authentication. It was marked resolved at Jul 29, 2025, 20:46 UTC.

  • The incident lasted 4h 40m from first report to resolution.
  • It was the 3rd longest of 4 significant outages Jumio reported in the 12 months up to it.
  • Jumio had reported no other partial or major outages in the 90 days before it.

Latest update from Jumio

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:00 UTC on 2025-07-29, we discovered unexpected issues . We have isolated the root cause, and worked toward a full resolution. As of 19:35 UTC on 2025-07-29, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Read Jumio's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Jumio started after this incident, so this report is based on Jumio's status page.

Jumio's overall reliability

80.7/100

Jumio has a reliability score of 80.7/100, with 99.85% effective uptime and 7 incidents over the last 90 days.

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