Outage report · Partial outage
Jumio outage on Jan 1, 2025
2025-01-01 - Service Instability - (US)
What happened
Jumio reported a partial outage starting Jan 1, 2025, 13:24 UTC, affecting Identity Verification API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing, Retrieval API and 4 more. It was marked resolved at Jan 1, 2025, 20:31 UTC.
- The incident lasted 7h 7m from first report to resolution.
- It was the 2nd longest of 6 significant outages Jumio reported in the 12 months up to it.
- Jumio had reported no other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from Jumio
We are pleased to inform you that the 504 timeout error has been resolved, and our services in the U.S. DC are fully restored. We genuinely apologize for the inconvenience we caused. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
What our independent monitoring saw
Our independent monitoring of Jumio started after this incident, so this report is based on Jumio's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Jumio's overall reliability
Jumio has a reliability score of 84.5/100, with 99.85% effective uptime and 7 incidents over the last 90 days.
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