Outage report · Major outage

Jumio outage on Jul 9, 2024

2024-07-09 Service Instability for Verification (EU)

SeverityMajor outage

StartedJul 9, 2024, 04:46UTC

ResolvedJul 9, 2024, 05:34UTC

Duration48m

What happened

Jumio reported a major outage starting Jul 9, 2024, 04:46 UTC, affecting Identity Verification API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing, Retrieval API and 4 more. It was marked resolved at Jul 9, 2024, 05:34 UTC.

The incident lasted 48m from first report to resolution.
Jumio had reported 1 other partial or major outage in the 90 days before it.
1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Jumio

After careful monitoring, we are pleased to inform you that the recent instability on our EU datacenter has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence. At 4:17 am UTC on 2024-07-09, we discovered unexpected issues with all of our Verification services on EU datacenter. At 4:42 am UTC on 2024-07-09, the services have been restored to proper functionality and are fully available, but we have them under monitoring. At 5:05 am UTC on 2024-07-09, we confirmed that all the services has been restored to proper functionality and are working as expected. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

Read Jumio's official incident report ↗