Outage report · Major outage
Maxio outage on Oct 27, 2025
Advanced Billing System Outage
What happened
Maxio reported a major outage starting Oct 27, 2025, 13:21 UTC, affecting Main Application, Billing Portal, API, Chargify.js (Maxio.js), Scheduled Payment Processing, Email Sending, Webhooks, Maxio Hosted Pages and 1 more. It was marked resolved at Oct 27, 2025, 14:52 UTC.
- The incident lasted 1h 31m from first report to resolution.
- Maxio had reported 2 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Maxio
This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption.
What our independent monitoring saw
Our independent monitoring of Maxio started after this incident, so this report is based on Maxio's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Maxio's overall reliability
Maxio has a reliability score of 97.6/100, with 99.99% effective uptime and 1 incidents over the last 90 days.
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