Outage report · Partial outage

New Relic outage on Dec 18, 2025

Alert Irregularities in the US Region

SeverityPartial outage
StartedDec 18, 2025, 23:30UTC
ResolvedDec 19, 2025, 02:21UTC
Duration2h 51m

What happened

New Relic reported a partial outage starting Dec 18, 2025, 23:30 UTC, affecting Infrastructure : US, Infrastructure : Europe. It was marked resolved at Dec 19, 2025, 02:21 UTC.

  • The incident lasted 2h 51m from first report to resolution.
  • It was the 2nd longest of 5 significant outages New Relic reported in the 12 months up to it.
  • New Relic had reported 1 other partial or major outage in the 90 days before it.

Latest update from New Relic

Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Read New Relic's official incident report ↗

What our independent monitoring saw

Our independent monitoring of New Relic started after this incident, so this report is based on New Relic's status page.

New Relic's overall reliability

89.9/100

New Relic has a reliability score of 89.9/100, with 99.92% effective uptime and 6 incidents over the last 90 days.

Visit New Relic ↗

Full New Relic reliability report and live status → · Most reliable New Relic alternatives →