PandaDoc outage on Sep 26, 2023

What happened

PandaDoc reported a major outage starting Sep 26, 2023, 18:29 UTC, affecting API. It was marked resolved at Sep 26, 2023, 19:27 UTC.

• The incident lasted 58m from first report to resolution.
• PandaDoc had reported no other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from PandaDoc

It has come to our attention that some PandaDoc API users experienced temporary deactivation of their API keys recently, causing a need to generate new ones. We are pleased to inform you that our investigation into the matter is complete and we have addressed the issue.  ‌ To be clear, PandaDoc was not part of a data breach and was not hacked. PandaDoc’s Sandbox API was deactivated for trialists to improve our security measures, and unfortunately this change temporarily affected paying customers.  ‌ If you have been using our API and were affected by this, we extend our sincere apologies for any disruption it caused or impact on your experience using PandaDoc. ‌ Thank you again for using PandaDoc, and please don’t hesitate to reply to this email if you have any questions.

Read PandaDoc's official incident report ↗

What our independent monitoring saw

Our independent monitoring of PandaDoc started after this incident, so this report is based on PandaDoc's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageElementSep 26, 2023, 10:36 UTC

  Service degradation for users of the Signal Bridge

• Partial outageLunchboxSep 26, 2023, 14:54 UTC

  In-Store QR Scanning Issue for iOS 17 (Lunchbox 1.0) - Incident - (Tuesday, 09/26/2023)

PandaDoc's overall reliability

Full PandaDoc reliability report and live status → · Most reliable PandaDoc alternatives →