Outage report · Partial outage
Shepherd outage on Sep 14, 2026
Shepherd Application Service Disruption
What happened
Shepherd reported a partial outage starting Sep 14, 2026, 16:11 UTC, affecting Shepherd Application, Shepherd Pay, SMS (Texting Services), AI Services (TranscribeAI, SummarizeAI, DiagnoseAI), OpenAPI (Clinic Connect and Integrations), Shepherd Support Chat (Intercom). It was marked resolved at Sep 15, 2026, 14:37 UTC.
- The incident lasted 22h 26m from first report to resolution.
- It was the longest significant outage Shepherd reported in the 12 months up to it.
- Shepherd had reported no other partial or major outages in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Shepherd
Following the deployment of a fix, we maintained an extended monitoring period to validate performance and ensure service stability. Systems have continued to operate normally throughout this period, with no recurrence of the issue observed. Based on this sustained stability, we are now marking this incident as Resolved. Thank you for your patience while we worked through remediation and validation.
What our independent monitoring saw
Our independent monitoring of Shepherd started after this incident, so this report is based on Shepherd's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Shepherd's overall reliability
Shepherd has a reliability score of 68.6/100, with 99.46% effective uptime and 5 incidents over the last 90 days.
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