Outage report · Partial outage
SugarSync outage on Oct 6, 2022
Some accounts inaccessible
What happened
SugarSync reported a partial outage starting Oct 6, 2022, 15:15 UTC, affecting Web Application, Desktop Application, Mobile Applications. It was marked resolved at Oct 25, 2022, 17:31 UTC.
- The incident lasted 19d 2h from first report to resolution.
- It was the 3rd longest of 10 significant outages SugarSync reported in the 12 months up to it.
- SugarSync had reported 2 other partial or major outages in the 90 days before it.
- 1 other vendor we track reported a significant incident within 12 hours of it.
Latest update from SugarSync
Our engineers have resolved the remaining affected accounts and access is now restored for these users. If you cannot login, please try <a href="https://www.sugarsync.com/forgot-password" target="_blank">resetting your password</a>. Please <a href="https://support.sugarsync.com/hc/en-us/articles/360028520434-Contact-SugarSync-Support" target="_blank">contact</a> SugarSync support if you still have any issues logging into your account.
What our independent monitoring saw
Our independent monitoring of SugarSync started after this incident, so this report is based on SugarSync's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
SugarSync's overall reliability
SugarSync has a reliability score of 99.0/100, with 100% effective uptime and 2 incidents over the last 90 days.
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