Outage report · Major outage
Sumsub outage on May 28, 2026
Temporary ticketing system outage
SeverityMajor outage
StartedMay 28, 2026, 17:39UTC
ResolvedMay 28, 2026, 19:06UTC
Duration1h 27m
What happened
Sumsub reported a major outage starting May 28, 2026, 17:39 UTC, affecting Support Systems. It was marked resolved at May 28, 2026, 19:06 UTC.
- The incident lasted 1h 27m from first report to resolution.
- It was the 3rd longest of 3 significant outages Sumsub reported in the 12 months up to it.
- Sumsub had reported 2 other partial or major outages in the 90 days before it.
- 7 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Sumsub
The infrastructure provider confirmed an incident and currently investigating the root cause. Ticketing functionality is restored, all previous messages can be resubmitted and processed by the support team.
What our independent monitoring saw
Our independent monitoring of Sumsub started after this incident, so this report is based on Sumsub's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Sumsub's overall reliability
75.8/100
Sumsub has a reliability score of 75.8/100, with 99.49% effective uptime and 5 incidents over the last 90 days.
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