Business Phone Systems · reliability comparison

8x8 vs Aircall: which is more reliable? (2026)

8x8 is more reliable than Aircall, scoring 90.0 vs 59.6 out of 100. Over the last 90 days 8x8 reported 0 incidents and Aircall reported 17, with effective uptime of 100% and 99.30% respectively.

Data updated Nov 1, 2026 · How we score

8x8

90.0/100

Unknown

Visit 8x8 ↗

Aircall

59.6/100

Operational

Visit Aircall ↗

Metric	8x8	Aircall
Reliability score	90.0	59.6
Rank (business phone systems)	—	#12
Uptime (90 days)	100%	99.30%
Incidents (90 days)	0	17
Partial / major outages	0	6
Avg time to resolve	—	4h 25m
Outages we detected	0	0
Transparency score	50/100	100/100

Where 8x8 and Aircall differ

8x8 reported no incidents in the last 90 days, while Aircall reported 17.
Aircall had 6 partial or major outages, compared with 0 for 8x8.

90-day uptime

8x8

90 days ago100% average daily uptimeToday

Aircall

90 days ago99.305% average daily uptimeToday

No incidents
Degraded
Partial outage
Major outage
No data

Recent 8x8 incidents

No incidents reported by 8x8 in the last 90 days.

Full 8x8 reliability report →

Recent Aircall incidents

Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errors official update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
Partial outageOct 13, 2026 · resolved in 41m
Increased Error Rate
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
Partial outageOct 12, 2026 · resolved in 49m
Calling Issues
Affected: Inbound Calls, Outbound Calls
Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM

Full Aircall reliability report →

Other business phone systems to consider

Grasshopper · #1 · 99.96% uptime
JustCall · #2 · 99.96% uptime
CloudTalk · #3 · 99.91% uptime
GoTo Connect · #4 · 99.87% uptime

See the full most reliable business phone systems ranking →