Business Phone Systems · reliability comparison
Aircall vs CloudTalk: which is more reliable? (2026)
CloudTalk is more reliable than Aircall, scoring 89.6 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and CloudTalk reported 2, with effective uptime of 99.30% and 99.91% respectively. CloudTalk resolves incidents faster on average (3h 33m).
Data updated Nov 2, 2026 · How we score
| Metric | Aircall | CloudTalk |
|---|---|---|
| Reliability score | 59.6 | 89.6 |
| Rank (business phone systems) | #12 | #3 |
| Uptime (90 days) | 99.30% | 99.91% |
| Incidents (90 days) | 17 | 2 |
| Partial / major outages | 6 | 1 |
| Avg time to resolve | 4h 25m | 3h 33m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and CloudTalk differ
- Aircall reported 8.5× as many incidents as CloudTalk over the last 90 days (17 vs 2).
- Aircall had 6 partial or major outages, compared with 1 for CloudTalk.
- CloudTalk fixes problems faster: 3h 33m on average, against 4h 25m for Aircall.
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); CloudTalk's lasted 1d 20h (Nov 10, 2025).
90-day uptime
Aircall
CloudTalk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctlyofficial update ↗
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Messaging, CloudTalk Dialer, CloudTalk Dashboard, Integrations, Mobile Application, Desktop Application +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime