Business Phone Systems · reliability comparison
Aircall vs Dialpad: which is more reliable? (2026)
Dialpad is more reliable than Aircall, scoring 75.6 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Dialpad reported 7, with effective uptime of 99.30% and 99.65% respectively. Dialpad resolves incidents faster on average (2h 59m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Dialpad |
|---|---|---|
| Reliability score | 59.6 | 75.6 |
| Rank (business phone systems) | #11 | #8 |
| Uptime (90 days) | 99.30% | 99.65% |
| Incidents (90 days) | 17 | 7 |
| Partial / major outages | 6 | 2 |
| Avg time to resolve | 4h 25m | 2h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Dialpad differ
- Aircall reported 2.4× as many incidents as Dialpad over the last 90 days (17 vs 7).
- Aircall had 6 partial or major outages, compared with 2 for Dialpad.
- Dialpad fixes problems faster: 2h 59m on average, against 4h 25m for Aircall.
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Dialpad's lasted 7h 37m (Oct 20, 2026).
90-day uptime
Aircall
Dialpad
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Affected: Telephony Infrastructure: Inbound Calls
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime