Business Phone Systems · reliability comparison
Aircall vs GoTo Connect: which is more reliable? (2026)
GoTo Connect is more reliable than Aircall, scoring 87.9 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and GoTo Connect reported 3, with effective uptime of 99.30% and 99.87% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | GoTo Connect |
|---|---|---|
| Reliability score | 59.6 | 87.9 |
| Rank (business phone systems) | #12 | #4 |
| Uptime (90 days) | 99.30% | 99.87% |
| Incidents (90 days) | 17 | 3 |
| Partial / major outages | 6 | 3 |
| Avg time to resolve | 4h 25m | 1h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and GoTo Connect differ
- Aircall reported 5.7× as many incidents as GoTo Connect over the last 90 days (17 vs 3).
- Aircall had 6 partial or major outages, compared with 3 for GoTo Connect.
- GoTo Connect fixes problems faster: 1h 46m on average, against 4h 25m for Aircall (2.5× quicker).
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); GoTo Connect's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Aircall
GoTo Connect
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime