Business Phone Systems · reliability comparison
Aircall vs Ooma Office: which is more reliable? (2026)
Ooma Office is more reliable than Aircall, scoring 80.0 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Ooma Office reported 0, with effective uptime of 99.30% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Ooma Office |
|---|---|---|
| Reliability score | 59.6 | 80.0 |
| Rank (business phone systems) | #12 | — |
| Uptime (90 days) | 99.30% | 100% |
| Incidents (90 days) | 17 | 0 |
| Partial / major outages | 6 | 0 |
| Avg time to resolve | 4h 25m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Aircall and Ooma Office differ
- Ooma Office reported no incidents in the last 90 days, while Aircall reported 17.
- Aircall had 6 partial or major outages, compared with 0 for Ooma Office.
90-day uptime
Aircall
Ooma Office
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Ooma Office incidents
No incidents reported by Ooma Office in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime