Business Phone Systems · reliability comparison
Aircall vs RingCentral: which is more reliable? (2026)
RingCentral is more reliable than Aircall, scoring 65.2 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and RingCentral reported 16, with effective uptime of 99.30% and 99.96% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Aircall | RingCentral |
|---|---|---|
| Reliability score | 59.6 | 65.2 |
| Rank (business phone systems) | #12 | #11 |
| Uptime (90 days) | 99.30% | 99.96% |
| Incidents (90 days) | 17 | 16 |
| Partial / major outages | 6 | 1 |
| Avg time to resolve | 4h 25m | — |
| Outages we detected | 0 | 2 |
| Transparency score | 100/100 | 33/100 |
Where Aircall and RingCentral differ
- Aircall reported 6% more incidents than RingCentral over the last 90 days (17 vs 16).
- Aircall had 6 partial or major outages, compared with 1 for RingCentral.
- Our own probes detected 0 outages at Aircall and 2 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Aircall
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime