Business Phone Systems · reliability comparison
Aircall vs Vonage Business Communications: which is more reliable? (2026)
Vonage Business Communications is more reliable than Aircall, scoring 73.0 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Vonage Business Communications reported 3, with effective uptime of 99.30% and 99.72% respectively. Aircall resolves incidents faster on average (4h 25m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Vonage Business Communications |
|---|---|---|
| Reliability score | 59.6 | 73.0 |
| Rank (business phone systems) | #11 | #9 |
| Uptime (90 days) | 99.30% | 99.72% |
| Incidents (90 days) | 17 | 3 |
| Partial / major outages | 6 | 0 |
| Avg time to resolve | 4h 25m | 13h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Vonage Business Communications differ
- Aircall reported 5.7× as many incidents as Vonage Business Communications over the last 90 days (17 vs 3).
- Aircall had 6 partial or major outages, compared with 0 for Vonage Business Communications.
- Aircall fixes problems faster: 4h 25m on average, against 13h 24m for Vonage Business Communications (3.0× quicker).
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Vonage Business Communications's lasted 3d (Jan 21, 2026).
90-day uptime
Aircall
Vonage Business Communications
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Vonage Business Communications incidents
- Degraded performanceOct 23, 2026 · resolved in 21h 12m
Inbound Call Completion Issues — Select Canadian Regions
Affected: Inbound Call Completion
- Degraded performanceOct 5, 2026 · resolved in 17h 48m
Vonage Mobile App Intermittently Not Sending Notifications
Affected: Mobile App (Android™), Mobile App (iOS)
- Degraded performanceSep 3, 2026 · resolved in 1h 13m
Account Features Not Updating for Some Accounts
Affected: Call Forwarding, Virtual Receptionist, Call Queues, Receptionist Console
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime