Business Phone Systems · reliability comparison
Aircall vs Zoom Phone: which is more reliable? (2026)
Aircall is more reliable than Zoom Phone, scoring 59.6 vs 51.8 out of 100. Over the last 90 days Aircall reported 17 incidents and Zoom Phone reported 13, with effective uptime of 99.30% and 99.21% respectively. Aircall resolves incidents faster on average (4h 25m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Zoom Phone |
|---|---|---|
| Reliability score | 59.6 | 51.8 |
| Rank (business phone systems) | #12 | #13 |
| Uptime (90 days) | 99.30% | 99.21% |
| Incidents (90 days) | 17 | 13 |
| Partial / major outages | 6 | 0 |
| Avg time to resolve | 4h 25m | 1d 1h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Zoom Phone differ
- Aircall reported 31% more incidents than Zoom Phone over the last 90 days (17 vs 13).
- Aircall had 6 partial or major outages, compared with 0 for Zoom Phone.
- Aircall fixes problems faster: 4h 25m on average, against 1d 1h for Zoom Phone (5.7× quicker).
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Zoom Phone's lasted 3d (Sep 25, 2026).
90-day uptime
Aircall
Zoom Phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Zoom Phone incidents
- MaintenanceOct 19, 2026 · resolved in 2d 12h
[Scheduled] Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026
- InformationalOct 19, 2026 · resolved in 16m
Service Degradation Affecting ZP SMS Australia Mobile Numbers
Affected: SMS/MMS (Inbound/Outbound)
- MaintenanceOct 18, 2026 · resolved in 2h
[Scheduled] Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact)
- MaintenanceOct 18, 2026 · resolved in 9h
[Scheduled] Zoom Phone Update: October 18, 2026 (No Operational Impact)
- InformationalOct 9, 2026 · resolved in 12m
Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
Affected: PCI Integration, PCI Integration
- MaintenanceOct 9, 2026 · resolved in 1d 6h
[Scheduled] Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime