KYC & Identity Verification · reliability comparison
Alloy vs Sumsub: which is more reliable? (2026)
Alloy is more reliable than Sumsub, scoring 79.5 vs 75.8 out of 100. Over the last 90 days Alloy reported 8 incidents and Sumsub reported 5, with effective uptime of 99.74% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Alloy | Sumsub |
|---|---|---|
| Reliability score | 79.5 | 75.8 |
| Rank (identity verification providers) | #8 | #10 |
| Uptime (90 days) | 99.74% | 99.49% |
| Incidents (90 days) | 8 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 2h 51m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Alloy and Sumsub differ
- Alloy reported 60% more incidents than Sumsub over the last 90 days (8 vs 5).
- Alloy had 2 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 2h 51m for Alloy (11.4× quicker).
- Alloy's longest outage on record lasted 21h 48m (Jul 21, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Alloy
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Alloy incidents
- InformationalOct 22, 2026 · resolved in 5d 2h
Security Advisory Notice: Alloy Unaffected by Reported PHP Vulnerabilities
- Degraded performanceOct 9, 2026 · resolved in 1h 52m
Affected: Customer Dashboard
- Partial outageSep 10, 2026 · resolved in 4h 39m
Socure DocV is failing to complete for multiple clientsofficial update ↗
Affected: SDK
- InformationalSep 9, 2026 · resolved in <1m
[Retroactive] Issues loading Workflows, Journeys, and Application Queues
Affected: Customer Dashboard
- Degraded performanceSep 4, 2026 · resolved in 44m
- InformationalAug 27, 2026 · resolved in <1m
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →