Monitoring & Observability · reliability comparison
Better Stack vs New Relic: which is more reliable? (2026)
New Relic is more reliable than Better Stack, scoring 91.3 vs 64.7 out of 100. Over the last 90 days Better Stack reported 5 incidents and New Relic reported 5, with effective uptime of 99.61% and 99.93% respectively. New Relic resolves incidents faster on average (1h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | Better Stack | New Relic |
|---|---|---|
| Reliability score | 64.7 | 91.3 |
| Rank (monitoring & observability tools) | #12 | #3 |
| Uptime (90 days) | 99.61% | 99.93% |
| Incidents (90 days) | 5 | 5 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 18h 4m | 1h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Better Stack and New Relic differ
- New Relic had 2 partial or major outages, compared with 1 for Better Stack.
- New Relic fixes problems faster: 1h 21m on average, against 18h 4m for Better Stack (13.3× quicker).
- Better Stack's longest outage on record lasted 2h (Jun 15, 2026); New Relic's lasted 2h 51m (Dec 18, 2025).
90-day uptime
Better Stack
New Relic
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Better Stack incidents
- Degraded performanceOct 21, 2026 · resolved in 39m
- Degraded performanceSep 4, 2026 · resolved in 2d 5h
- Degraded performanceSep 3, 2026 · resolved (duration not published)
- Degraded performanceAug 27, 2026 · resolved (duration not published)
Maintenance: Migrating some Telemetry sources to new infrastructure
- Major outageAug 20, 2026 · resolved in 9m
Recent New Relic incidents
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #4 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →