Cloud Storage & Office Suites · reliability comparison
Box vs Dropbox: which is more reliable? (2026)
Dropbox is more reliable than Box, scoring 85.5 vs 42.1 out of 100. Over the last 90 days Box reported 18 incidents and Dropbox reported 3, with effective uptime of 97.88% and 99.88% respectively. Dropbox resolves incidents faster on average (4h 54m).
Data updated Nov 1, 2026 · How we score
| Metric | Box | Dropbox |
|---|---|---|
| Reliability score | 42.1 | 85.5 |
| Rank (cloud storage & office suites) | #10 | #5 |
| Uptime (90 days) | 97.88% | 99.88% |
| Incidents (90 days) | 18 | 3 |
| Partial / major outages | 15 | 1 |
| Avg time to resolve | 5h 1m | 4h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Box and Dropbox differ
- Box reported 6× as many incidents as Dropbox over the last 90 days (18 vs 3).
- Box had 15 partial or major outages, compared with 1 for Dropbox.
- Box's longest outage on record lasted 3d (Sep 30, 2026); Dropbox's lasted 1h 11m (Nov 14, 2025).
90-day uptime
Box
Dropbox
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Box incidents
- Partial outageOct 20, 2026 · resolved in 1h 29m
[Medium] Issue with multiple Box Services
Affected: Content API, Uploads/Downloads, Box Sign, Box Sign
- Partial outageOct 15, 2026 · resolved in 4h 11m
Affected: Box Drive
- Major outageOct 8, 2026 · resolved in 5m
[Critical] Issues with Multiple Box Services
Affected: Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT) +17 more
- Partial outageOct 8, 2026 · resolved in 2h 6m
[Medium] Issue with Enterprise Event Reports
Affected: Events API, Enterprise Reports
- Partial outageOct 2, 2026 · resolved in <1m
- Partial outageSep 30, 2026 · resolved in 4d 20h
[Medium] Issue with multiple reports
Affected: Enterprise Reports
Recent Dropbox incidents
- Partial outageSep 9, 2026 · resolved in 59m
Some customers are unable to access certain website routes and features.
Affected: Website
- Degraded performanceAug 25, 2026 · resolved in 11h 47m
Some Dropbox Protect features are not working correctly
Affected: Protect
- Degraded performanceAug 21, 2026 · resolved in 1h 55m
Dropbox is not working as expected for some users
Affected: Desktop Application, Mobile Application, API
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- SugarSync · #2 · 100% uptime
- ShareFile · #3 · 99.99% uptime
- Egnyte · #4 · 99.94% uptime
See the full most reliable cloud storage & office suites ranking →