Cloud Storage & Office Suites · reliability comparison
Box vs Google Workspace: which is more reliable? (2026)
Google Workspace is more reliable than Box, scoring 55.0 vs 42.1 out of 100. Over the last 90 days Box reported 18 incidents and Google Workspace reported 3, with effective uptime of 97.88% and 99.19% respectively. Box resolves incidents faster on average (5h 1m).
Data updated Nov 1, 2026 · How we score
| Metric | Box | Google Workspace |
|---|---|---|
| Reliability score | 42.1 | 55.0 |
| Rank (cloud storage & office suites) | #10 | #9 |
| Uptime (90 days) | 97.88% | 99.19% |
| Incidents (90 days) | 18 | 3 |
| Partial / major outages | 15 | 2 |
| Avg time to resolve | 5h 1m | 1d 4h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Box and Google Workspace differ
- Box reported 6× as many incidents as Google Workspace over the last 90 days (18 vs 3).
- Box had 15 partial or major outages, compared with 2 for Google Workspace.
- Box fixes problems faster: 5h 1m on average, against 1d 4h for Google Workspace (5.7× quicker).
- Box's longest outage on record lasted 3d (Sep 30, 2026); Google Workspace's lasted 12h 42m (Aug 18, 2026).
90-day uptime
Box
Google Workspace
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Box incidents
- Partial outageOct 20, 2026 · resolved in 1h 29m
[Medium] Issue with multiple Box Services
Affected: Content API, Uploads/Downloads, Box Sign, Box Sign
- Partial outageOct 15, 2026 · resolved in 4h 11m
[Major] Issue with Box Driveofficial update ↗
Affected: Box Drive
- Major outageOct 8, 2026 · resolved in 5m
[Critical] Issues with Multiple Box Services
Affected: Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT) +17 more
- Partial outageOct 8, 2026 · resolved in 2h 6m
[Medium] Issue with Enterprise Event Reportsofficial update ↗
Affected: Events API, Enterprise Reports
- Partial outageOct 2, 2026 · resolved in <1m
- Partial outageSep 30, 2026 · resolved in 4d 20h
[Medium] Issue with multiple reportsofficial update ↗
Affected: Enterprise Reports
Recent Google Workspace incidents
- Degraded performanceSep 18, 2026 · resolved in 6d 13h
Affected: Gmail
- Partial outageSep 16, 2026 · resolved in 37m
We experienced intermittent latency with Google Drive
Affected: Google Drive
- Partial outageAug 18, 2026 · resolved in 12h 42m
Some customers may experience slowness while using Google Drive.official update ↗
Affected: Google Drive
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- SugarSync · #2 · 100% uptime
- ShareFile · #3 · 99.99% uptime
- Egnyte · #4 · 99.94% uptime
See the full most reliable cloud storage & office suites ranking →