Cloud Storage & Office Suites · reliability comparison
Box vs ShareFile: which is more reliable? (2026)
ShareFile is more reliable than Box, scoring 96.0 vs 42.1 out of 100. Over the last 90 days Box reported 18 incidents and ShareFile reported 3, with effective uptime of 97.88% and 99.99% respectively. ShareFile resolves incidents faster on average (1h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | Box | ShareFile |
|---|---|---|
| Reliability score | 42.1 | 96.0 |
| Rank (cloud storage & office suites) | #10 | #3 |
| Uptime (90 days) | 97.88% | 99.99% |
| Incidents (90 days) | 18 | 3 |
| Partial / major outages | 15 | 0 |
| Avg time to resolve | 5h 1m | 1h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Box and ShareFile differ
- Box reported 6× as many incidents as ShareFile over the last 90 days (18 vs 3).
- Box had 15 partial or major outages, compared with 0 for ShareFile.
- ShareFile fixes problems faster: 1h 17m on average, against 5h 1m for Box (3.9× quicker).
- Box's longest outage on record lasted 3d (Sep 30, 2026); ShareFile's lasted 2h 47m (Jun 30, 2026).
90-day uptime
Box
ShareFile
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Box incidents
- Partial outageOct 20, 2026 · resolved in 1h 29m
[Medium] Issue with multiple Box Services
Affected: Content API, Uploads/Downloads, Box Sign, Box Sign
- Partial outageOct 15, 2026 · resolved in 4h 11m
Affected: Box Drive
- Major outageOct 8, 2026 · resolved in 5m
[Critical] Issues with Multiple Box Services
Affected: Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT) +17 more
- Partial outageOct 8, 2026 · resolved in 2h 6m
[Medium] Issue with Enterprise Event Reports
Affected: Events API, Enterprise Reports
- Partial outageOct 2, 2026 · resolved in <1m
- Partial outageSep 30, 2026 · resolved in 4d 20h
[Medium] Issue with multiple reports
Affected: Enterprise Reports
Recent ShareFile incidents
- InformationalSep 21, 2026 · resolved in 5h
Some ShareFile customers may be experiencing issues with their ShareFile account
Affected: ShareFile®
- Degraded performanceSep 9, 2026 · resolved in 1h 16m
Affected: ShareFile®
- InformationalSep 1, 2026 · resolved in <1m
Automated workflow email notifications disabled
Affected: ShareFile®
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- SugarSync · #2 · 100% uptime
- Egnyte · #4 · 99.94% uptime
- Dropbox · #5 · 99.88% uptime
See the full most reliable cloud storage & office suites ranking →