Cloud Storage & Office Suites · reliability comparison
Box vs SugarSync: which is more reliable? (2026)
SugarSync is more reliable than Box, scoring 99.2 vs 42.1 out of 100. Over the last 90 days Box reported 18 incidents and SugarSync reported 2, with effective uptime of 97.88% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Box | SugarSync |
|---|---|---|
| Reliability score | 42.1 | 99.2 |
| Rank (cloud storage & office suites) | #10 | #2 |
| Uptime (90 days) | 97.88% | 100% |
| Incidents (90 days) | 18 | 2 |
| Partial / major outages | 15 | 0 |
| Avg time to resolve | 5h 1m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Box and SugarSync differ
- Box reported 9× as many incidents as SugarSync over the last 90 days (18 vs 2).
- Box had 15 partial or major outages, compared with 0 for SugarSync.
- Box's longest outage on record lasted 3d (Sep 30, 2026); SugarSync's lasted 1d 13h (Apr 12, 2026).
90-day uptime
Box
SugarSync
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Box incidents
- Partial outageOct 20, 2026 · resolved in 1h 29m
[Medium] Issue with multiple Box Services
Affected: Content API, Uploads/Downloads, Box Sign, Box Sign
- Partial outageOct 15, 2026 · resolved in 4h 11m
[Major] Issue with Box Driveofficial update ↗
Affected: Box Drive
- Major outageOct 8, 2026 · resolved in 5m
[Critical] Issues with Multiple Box Services
Affected: Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT) +17 more
- Partial outageOct 8, 2026 · resolved in 2h 6m
[Medium] Issue with Enterprise Event Reportsofficial update ↗
Affected: Events API, Enterprise Reports
- Partial outageOct 2, 2026 · resolved in <1m
- Partial outageSep 30, 2026 · resolved in 4d 20h
[Medium] Issue with multiple reportsofficial update ↗
Affected: Enterprise Reports
Recent SugarSync incidents
- InformationalSep 8, 2026 · resolved in 2d 6h
Affected: Web Application, Desktop Application, Mobile Applications
- InformationalAug 26, 2026 · resolved in 1h 2m
Support limited due to network maintenance
Affected: Ticketing/Email, Telephone
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- ShareFile · #3 · 99.99% uptime
- Egnyte · #4 · 99.94% uptime
- Dropbox · #5 · 99.88% uptime
See the full most reliable cloud storage & office suites ranking →