Monitoring & Observability · reliability comparison
BugSnag vs New Relic: which is more reliable? (2026)
New Relic is more reliable than BugSnag, scoring 89.9 vs 67.4 out of 100. Over the last 90 days BugSnag reported 2 incidents and New Relic reported 6, with effective uptime of 99.66% and 99.92% respectively. New Relic resolves incidents faster on average (1h 30m).
Data updated Nov 2, 2026 · How we score
| Metric | BugSnag | New Relic |
|---|---|---|
| Reliability score | 67.4 | 89.9 |
| Rank (monitoring & observability tools) | #11 | #4 |
| Uptime (90 days) | 99.66% | 99.92% |
| Incidents (90 days) | 2 | 6 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | 1d | 1h 30m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BugSnag and New Relic differ
- New Relic reported 3× as many incidents as BugSnag over the last 90 days (6 vs 2).
- New Relic had 2 partial or major outages, compared with 0 for BugSnag.
- New Relic fixes problems faster: 1h 30m on average, against 1d for BugSnag (16.4× quicker).
- BugSnag's longest outage on record lasted 6m (Nov 10, 2025); New Relic's lasted 2h 51m (Dec 18, 2025).
90-day uptime
BugSnag
New Relic
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BugSnag incidents
- Degraded performanceOct 1, 2026 · resolved in 1d 22h
Issues with the Traces and Spans API
Affected: BugSnag OTLP Trace Reporting API
- Degraded performanceAug 20, 2026 · resolved in 2h 21m
Affected: BugSnag Dashboard, BugSnag Sessions API
Recent New Relic incidents
- Degraded performanceNov 2, 2026 · resolved in 1h 46m
Synthetics Ping Monitor Processing Delays in Multiple Regions
Affected: Synthetics : Europe, Synthetics : Europe
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #3 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →