Home Compare Crisp vs Freshdesk Help Desk Software · reliability comparison
Crisp vs Freshdesk: which is more reliable? (2026) Crisp is more reliable than Freshdesk, scoring 90.0 vs 61.8 out of 100. Over the last 90 days Crisp reported 0 incidents and Freshdesk reported 19, with effective uptime of 100% and 99.42% respectively.
Data updated Nov 1, 2026 · How we score
Metric Crisp Freshdesk Reliability score 90.0 61.8 Rank (help desk platforms) — #11 Uptime (90 days) 100% 99.42% Incidents (90 days) 0 19 Partial / major outages 0 1 Avg time to resolve — 4h 22m Outages we detected 0 0 Transparency score 50/100 100/100
Where Crisp and Freshdesk differ Crisp reported no incidents in the last 90 days, while Freshdesk reported 19. Freshdesk had 1 partial or major outage, compared with 0 for Crisp. 90-day uptime Crisp Aug 5, 2026 – Oct 31, 2026: no data Nov 1, 2026 – Nov 2, 2026: no incidents 90 days ago 100% average daily uptime Today Freshdesk Aug 5, 2026: 99.98% uptime, 1 incident (Degraded performance) Aug 6, 2026 – Aug 9, 2026: no incidents Aug 10, 2026: 97.65% uptime, 1 incident (Degraded performance) Aug 11, 2026: no incidents Aug 12, 2026: 99.66% uptime, 1 incident (Degraded performance) Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance) Aug 14, 2026 – Aug 19, 2026: no incidents Aug 20, 2026: 99.64% uptime, 1 incident (Degraded performance) Aug 21, 2026 – Aug 24, 2026: no incidents Aug 25, 2026: 98.58% uptime, 1 incident (Degraded performance) Aug 26, 2026 – Aug 30, 2026: no incidents Aug 31, 2026: 95.15% uptime, 1 incident (Degraded performance) Sep 1, 2026: 97.89% uptime, 1 incident (Degraded performance) Sep 2, 2026: 95.81% uptime, 1 incident (Degraded performance) Sep 3, 2026: 94.37% uptime, 1 incident (Degraded performance) Sep 4, 2026: 95.59% uptime, 1 incident (Degraded performance) Sep 5, 2026 – Sep 8, 2026: no incidents Sep 9, 2026: 99.57% uptime, 1 incident (Degraded performance) Sep 10, 2026 – Sep 14, 2026: no incidents Sep 15, 2026: 96.22% uptime, 1 incident (Degraded performance) Sep 16, 2026: 98.30% uptime, 1 incident (Degraded performance) Sep 17, 2026: no incidents Sep 18, 2026: 96.87% uptime, 1 incident (Degraded performance) Sep 19, 2026: 92.21% uptime, 1 incident (Degraded performance) Sep 20, 2026 – Oct 14, 2026: no incidents Oct 15, 2026: 98.21% uptime, 1 incident (Degraded performance) Oct 16, 2026: 97.93% uptime, 1 incident (Degraded performance) Oct 17, 2026 – Oct 18, 2026: no incidents Oct 19, 2026: 99.31% uptime, 1 incident (Degraded performance) Oct 20, 2026 – Oct 22, 2026: no incidents Oct 23, 2026: 98.02% uptime, 1 incident (Degraded performance) Oct 24, 2026 – Oct 27, 2026: no incidents Oct 28, 2026: 99.66% uptime, 1 incident (Degraded performance) Oct 29, 2026: 99.68% uptime, 1 incident (Degraded performance) Oct 30, 2026: 99.89% uptime, 1 incident (Degraded performance) Oct 31, 2026 – Nov 2, 2026: no incidents 90 days ago 99.425% average daily uptime Today