Help Desk Software · reliability comparison
Crisp vs Gorgias: which is more reliable? (2026)
Crisp is more reliable than Gorgias, scoring 90.0 vs 43.0 out of 100. Over the last 90 days Crisp reported 0 incidents and Gorgias reported 19, with effective uptime of 100% and 97.97% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Crisp | Gorgias |
|---|---|---|
| Reliability score | 90.0 | 43.0 |
| Rank (help desk platforms) | — | #13 |
| Uptime (90 days) | 100% | 97.97% |
| Incidents (90 days) | 0 | 19 |
| Partial / major outages | 0 | 13 |
| Avg time to resolve | — | 5h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where Crisp and Gorgias differ
- Crisp reported no incidents in the last 90 days, while Gorgias reported 19.
- Gorgias had 13 partial or major outages, compared with 0 for Crisp.
90-day uptime
Crisp
Gorgias
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Crisp incidents
No incidents reported by Crisp in the last 90 days.
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime