Help Desk Software · reliability comparison
Crisp vs LiveAgent: which is more reliable? (2026)
Crisp and LiveAgent are effectively tied on reliability (90.0 vs 89.2). Over the last 90 days Crisp reported 0 incidents and LiveAgent reported 1, with effective uptime of 100% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Crisp | LiveAgent |
|---|---|---|
| Reliability score | 90.0 | 89.2 |
| Rank (help desk platforms) | — | #6 |
| Uptime (90 days) | 100% | 100% |
| Incidents (90 days) | 0 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | — |
| Outages we detected | 0 | 0 |
| Transparency score | 50/100 | 100/100 |
Where Crisp and LiveAgent differ
- Crisp reported no incidents in the last 90 days, while LiveAgent reported 1.
90-day uptime
Crisp
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Crisp incidents
No incidents reported by Crisp in the last 90 days.
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime