KYC & Identity Verification · reliability comparison
Didit vs Onfido (Entrust): which is more reliable? (2026)
Didit is more reliable than Onfido (Entrust), scoring 93.9 vs 88.7 out of 100. Over the last 90 days Didit reported 2 incidents and Onfido (Entrust) reported 9, with effective uptime of 99.95% and 99.93% respectively. Didit resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Didit | Onfido (Entrust) |
|---|---|---|
| Reliability score | 93.9 | 88.7 |
| Rank (identity verification providers) | #3 | #4 |
| Uptime (90 days) | 99.95% | 99.93% |
| Incidents (90 days) | 2 | 9 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 53m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Didit and Onfido (Entrust) differ
- Onfido (Entrust) reported 4.5× as many incidents as Didit over the last 90 days (9 vs 2).
- Didit's longest outage on record lasted 11h 4m (Dec 23, 2025); Onfido (Entrust)'s lasted 3h 8m (Jan 7, 2026).
90-day uptime
Didit
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Didit incidents
- Partial outageSep 4, 2026 · resolved in 40m
Database issue affecting service availability
Affected: Business Console, Core APIs, Hosted Verification Web App
- Partial outageAug 15, 2026 · resolved in 1h 5m
Database migration issue affecting API availability
Affected: Hosted Verification Web App, Core APIs
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Veriff · #5 · 99.89% uptime
- Jumio · #6 · 99.85% uptime
See the full most reliable kyc & identity verification providers ranking →