KYC & Identity Verification · reliability comparison
Didit vs Sumsub: which is more reliable? (2026)
Didit is more reliable than Sumsub, scoring 93.9 vs 75.8 out of 100. Over the last 90 days Didit reported 2 incidents and Sumsub reported 5, with effective uptime of 99.95% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Didit | Sumsub |
|---|---|---|
| Reliability score | 93.9 | 75.8 |
| Rank (identity verification providers) | #3 | #10 |
| Uptime (90 days) | 99.95% | 99.49% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 53m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Didit and Sumsub differ
- Sumsub reported 2.5× as many incidents as Didit over the last 90 days (5 vs 2).
- Didit had 2 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 53m for Didit (3.5× quicker).
- Didit's longest outage on record lasted 11h 4m (Dec 23, 2025); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Didit
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Didit incidents
- Partial outageSep 4, 2026 · resolved in 40m
Database issue affecting service availability
Affected: Core APIs, Hosted Verification Web App, Business Console
- Partial outageAug 15, 2026 · resolved in 1h 5m
Database migration issue affecting API availability
Affected: Hosted Verification Web App, Core APIs
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →