Monitoring & Observability · reliability comparison
Elastic Cloud vs incident.io: which is more reliable? (2026)
incident.io is more reliable than Elastic Cloud, scoring 95.0 vs 26.9 out of 100. Over the last 90 days Elastic Cloud reported 23 incidents and incident.io reported 3, with effective uptime of 91.19% and 99.97% respectively. incident.io resolves incidents faster on average (1h 5m).
Data updated Nov 2, 2026 · How we score
| Metric | Elastic Cloud | incident.io |
|---|---|---|
| Reliability score | 26.9 | 95.0 |
| Rank (monitoring & observability tools) | #16 | #2 |
| Uptime (90 days) | 91.19% | 99.97% |
| Incidents (90 days) | 23 | 3 |
| Partial / major outages | 22 | 0 |
| Avg time to resolve | 19h 52m | 1h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Elastic Cloud and incident.io differ
- Elastic Cloud reported 7.7× as many incidents as incident.io over the last 90 days (23 vs 3).
- Elastic Cloud had 22 partial or major outages, compared with 0 for incident.io.
- incident.io fixes problems faster: 1h 5m on average, against 19h 52m for Elastic Cloud (18.3× quicker).
- Elastic Cloud's longest outage on record lasted 3d (Sep 9, 2026); incident.io's lasted 2h 37m (Aug 1, 2026).
90-day uptime
Elastic Cloud
incident.io
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Elastic Cloud incidents
- Partial outageOct 23, 2026 · resolved in 2h 29m
- Partial outageOct 22, 2026 · resolved in 9h 31m
403 error when trying to access Autoops in newly created serverless projectsofficial update ↗
- Partial outageOct 20, 2026 · resolved in 6h 57m
- Partial outageOct 20, 2026 · resolved in 15h 3m
Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)official update ↗
- Partial outageOct 8, 2026 · resolved in 8h 12m
Delayed or Unavailable project operation in GCP us-central1official update ↗
Affected: GCP Infrastructure health: us-central1
- Partial outageOct 6, 2026 · resolved in 3h 50m
Delayed Serverless Metrics in Azure UAE North regionofficial update ↗
Affected: Azure Infrastructure Health
Recent incident.io incidents
- Degraded performanceOct 2, 2026 · resolved in 1h 14m
Login errors for subset of Slack Enterprise Grid customers
Affected: Slack app
- Degraded performanceAug 20, 2026 · resolved in 1h 49m
Increased latency in Microsoft Teams
Affected: Microsoft Teams app
- Degraded performanceAug 18, 2026 · resolved in 13m
Issue with listing alerts in the public API and dashboard
Affected: API, Dashboard, Alert ingestion, processing and paging
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- Checkly · #3 · 99.96% uptime
- New Relic · #4 · 99.92% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →