Help Desk Software · reliability comparison

Freshdesk vs Zoho Desk: which is more reliable? (2026)

Zoho Desk is more reliable than Freshdesk, scoring 100.0 vs 61.1 out of 100. Over the last 90 days Freshdesk reported 20 incidents and Zoho Desk reported 0, with effective uptime of 99.38% and 100% respectively.

Data updated Nov 2, 2026 · How we score

Freshdesk

61.1/100

Operational

Visit Freshdesk ↗

Zoho Desk

100.0/100

Operational

Visit Zoho Desk ↗

Metric	Freshdesk	Zoho Desk
Reliability score	61.1	100.0
Rank (help desk platforms)	#11	—
Uptime (90 days)	99.38%	100%
Incidents (90 days)	20	0
Partial / major outages	1	0
Avg time to resolve	4h 24m	—
Outages we detected	0	0
Transparency score	100/100	100/100

Where Freshdesk and Zoho Desk differ

Zoho Desk reported no incidents in the last 90 days, while Freshdesk reported 20.
Freshdesk had 1 partial or major outage, compared with 0 for Zoho Desk.

90-day uptime

Freshdesk

90 days ago99.368% average daily uptimeToday

Zoho Desk

90 days ago100% average daily uptimeToday

No incidents
Degraded
Partial outage
Major outage
No data

Recent Freshdesk incidents

Degraded performanceNov 2, 2026 · resolved in 5h 2m
Issue with Email in FreshDesk
Degraded performanceOct 30, 2026 · resolved in 10m
Degraded performance in freshdesk
Degraded performanceOct 28, 2026 · resolved in 1h 2m
Performance degradation in Freshdesk
Degraded performanceOct 23, 2026 · resolved in 3h 10m
Performance degradation in Freshdesk
Degraded performanceOct 19, 2026 · resolved in 1h 6m
Issue with Email in FreshDesk
Degraded performanceOct 16, 2026 · resolved in 3h 18m
Degraded Performance in Freshdesk

Full Freshdesk reliability report →

Recent Zoho Desk incidents

No incidents reported by Zoho Desk in the last 90 days.

Full Zoho Desk reliability report →

Other help desk platforms to consider

Hiver · #1 · 99.99% uptime
Kustomer · #2 · 99.99% uptime
HubSpot Service Hub · #3 · 100% uptime
Tidio · #4 · 99.98% uptime

See the full most reliable help desk software ranking →