CRM Software · reliability comparison
Freshsales vs Salesforce Sales Cloud: which is more reliable? (2026)
Freshsales is more reliable than Salesforce Sales Cloud, scoring 83.1 vs 51.8 out of 100. Over the last 90 days Freshsales reported 8 incidents and Salesforce Sales Cloud reported 8, with effective uptime of 99.83% and 98.98% respectively. Freshsales resolves incidents faster on average (2h 50m).
Data updated Nov 1, 2026 · How we score
| Metric | Freshsales | Salesforce Sales Cloud |
|---|---|---|
| Reliability score | 83.1 | 51.8 |
| Rank (CRMs) | #6 | #10 |
| Uptime (90 days) | 99.83% | 98.98% |
| Incidents (90 days) | 8 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 50m | 6h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and Salesforce Sales Cloud differ
- Salesforce Sales Cloud had 3 partial or major outages, compared with 1 for Freshsales.
- Freshsales fixes problems faster: 2h 50m on average, against 6h 58m for Salesforce Sales Cloud (2.5× quicker).
- Freshsales's longest outage on record lasted 3d (Mar 2, 2026); Salesforce Sales Cloud's lasted 5h 5m (Oct 23, 2026).
90-day uptime
Freshsales
Salesforce Sales Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Recent Salesforce Sales Cloud incidents
- Partial outageOct 23, 2026 · resolved in 5h 5m
Service Disruption (15 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 45m
Service Disruption (35 instances)official update ↗
Affected: coreService
- Partial outageOct 23, 2026 · resolved in 4h 8m
Service Disruption (16 instances)official update ↗
Affected: coreService
- Degraded performanceOct 21, 2026 · resolved in 1h 42m
Feature Degradation (21 instances)
Affected: Agentforce, coreService
- Degraded performanceOct 20, 2026 · resolved in 6h 41m
Feature Degradation (21 instances)
Affected: coreService
- Degraded performanceOct 9, 2026 · resolved in 37m
Performance Degradation (84 instances)
Affected: coreService
Other CRMs to consider
- Insightly · #1 · 100% uptime
- HubSpot CRM · #2 · 100% uptime
- folk · #3 · 99.99% uptime
- Close · #4 · 99.89% uptime