Help Desk Software · reliability comparison
Front vs Gladly: which is more reliable? (2026)
Front is more reliable than Gladly, scoring 87.4 vs 74.9 out of 100. Over the last 90 days Front reported 7 incidents and Gladly reported 7, with effective uptime of 99.89% and 99.65% respectively. Front resolves incidents faster on average (1h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Gladly |
|---|---|---|
| Reliability score | 87.4 | 74.9 |
| Rank (help desk platforms) | #9 | #10 |
| Uptime (90 days) | 99.89% | 99.65% |
| Incidents (90 days) | 7 | 7 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 1h 51m | 3h 58m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Gladly differ
- Front fixes problems faster: 1h 51m on average, against 3h 58m for Gladly (2.2× quicker).
- Front's longest outage on record lasted 3d (May 28, 2026); Gladly's lasted 9h 22m (Sep 10, 2026).
90-day uptime
Front
Gladly
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Gladly incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issuesofficial update ↗
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime