Help Desk Software · reliability comparison
Front vs Gorgias: which is more reliable? (2026)
Front is more reliable than Gorgias, scoring 87.4 vs 43.0 out of 100. Over the last 90 days Front reported 7 incidents and Gorgias reported 19, with effective uptime of 99.89% and 97.97% respectively. Front resolves incidents faster on average (1h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Gorgias |
|---|---|---|
| Reliability score | 87.4 | 43.0 |
| Rank (help desk platforms) | #9 | #13 |
| Uptime (90 days) | 99.89% | 97.97% |
| Incidents (90 days) | 7 | 19 |
| Partial / major outages | 1 | 13 |
| Avg time to resolve | 1h 51m | 5h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Gorgias differ
- Gorgias reported 2.7× as many incidents as Front over the last 90 days (19 vs 7).
- Gorgias had 13 partial or major outages, compared with 1 for Front.
- Front fixes problems faster: 1h 51m on average, against 5h 35m for Gorgias (3.0× quicker).
- Front's longest outage on record lasted 3d (May 28, 2026); Gorgias's lasted 2d 3h (Jul 15, 2026).
90-day uptime
Front
Gorgias
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime